Incident Management System
Posted by: CQL on 12/15/2006
Filed under: Washington, DC
District of Columbia Department of Human Services Office of Investigation and Compliance
The Situation
The District of Columbia Office of Investigations and Compliance (OIC) prevents fraud, abuse, and waste in the administration of social service programs in the human service business and assures implementation of state-level quality assurance/control for all departmental programs. During 2000, OIC was faced with a substantial backlog in reviewing and investigating reports of unusual incidents.
What CQL Did
CQL legal staff provided support to the Office of Investigations and Compliance, including following up on a back log of hundreds of incident reports and provided technical assistance to re-design the internal system. We assisted in the review and revision of policies, procedures, and investigatory tools related to abuse and neglect complaints. As a result, OIC redesigned, as well as enhanced, their Unusual Incident Investigation and Report process.
“[CQL staff] worked diligently over a period of nine months to assist both OIC and the MRDD Administration to reduce a significant backlog on unprocessed unusual incident reports, frame new policies and procedures and augment other which addressed ways to better meet the needs of clients we serve, and they provided invaluable ideas which would assist in our efforts to upgrade our internal database. Their work will go a long way toward initiatives I have undertaken to correct systemic breakdowns…”
Verna E. Clayborne, Chief, Office of Investigations and Compliance