Interviewer Certification
Posted by: CQL on 12/29/2006
Filed under: Nevada
Nevada University Center for Excellence in Developmental Disabilities
The Situation
The Nevada University Center for Excellence in Developmental Disabilities provides interdisciplinary training, offering model exemplary services, conducting interdisciplinary evaluation, disseminating information on developmental disabilities and service options, providing technical assistance, and conducting relevant research and evaluation studies.
Beginning in 1995, the Nevada University Center for Excellence in Developmental Disabilities (Nevada UCED) entered into a contract with Developmental Services of the Nevada Division of Mental Health and Developmental Services. The objective of the contract was to improve delivery of services by making them more responsive to the needs of participants—individuals with intellectual disabilities.
The Personal Outcomes and Satisfaction Project is a cooperative effort of Developmental Services of the Nevada Division of Mental Health and Developmental Services and the Nevada University Center for Excellence in Developmental Disabilities.
What CQL Did
CQL trained and certified the UCED staff to conduct Personal Outcome MeasuresSM interviews in accordance with established protocols.
These Nevada UCED interviewers conducted over 4,130 interviews with individuals around the state. Using CQL Personal Outcomes, interviews were conducted in a one-on-one format to help determine each individual’s status.
“The utilization of national standards for assessment of services quality, together with an outside agency conducting the guided interviews and evaluations, sets high standards for delivery of services to these individuals and implements a new model for the state. The compiled interview results have begun to influence staff training needs and a variety of state policies, and interviews frequently assist in helping individuals consider new or additional methods of services. This effort has both created and significantly improved working relationships within a number of state programs and agencies working with people [with intellectual disabilities] in north and south areas of Nevada.”
Nevada UCED Website